Delete your Selloverse account

Delete it in the app

• Open the Selloverse app and sign in with the number on the account.
• Go to Profile.
• Tap Delete account.
• Read what will be removed, and confirm.

You are signed out on every device once the deletion is confirmed.

If you can't open the app

Email support@selloverse.pk with the subject "Delete my account". Send it with the mobile number registered on the account and the name or business name on it. We may contact you on that number to make sure the request is really yours, and we complete the deletion within 30 days.

What is deleted

• Your profile, and — for vendors — your public card, catalogue, photos and videos are taken off Selloverse straight away. The card link stops working.
• Your personal information (name, phone number, email, location, chat messages and uploaded media) is deleted or anonymised within 30 days.
• CNIC images and selfies submitted for verification are purged 30 days after deletion — or 90 days if the account was banned or is part of an open dispute.
• You stop receiving notifications and emails from Selloverse.

What may be kept

• Subscription invoices and payment records, for as long as the law requires.
• Order details and messages you already exchanged with a vendor or customer can remain in that other person's own records.
• Reviews you wrote are removed or shown without your name.
• Information needed to resolve an open dispute, or a fraud or legal matter, until it is resolved.

Before you delete a vendor account

Any time left on a paid plan is not refunded. Save anything you want to keep — your catalogue, photos or customer contacts — before you delete, because it cannot be recovered afterwards.